Customer Service Rep III

Error Message(s):

  • The system is temporarily unavailable. Please try again later.
  • Employer contact information is available to registered logged-on job seekers who match the job posting requirements (some exceptions do apply). To benefit from all services available to you Logon or Register Now !

General Information

Job Posting ID 8231282 Creation Date Apr 26, 2013
Employer Posting No 13-024 Closing Date Jun 13, 2013
Job Site Address AUSTIN, Texas 78701 Employer Type State Government
Openings 1

Job Description

Work involves providing customer service support regarding documents that create or affect business organizations and non-profit entities required by statute to be filed with the Corporations Section of the Secretary of State or provide information on existing entities. Become familiar with the general rules and requirements required for filing corporate documents. Daily job responsibilities will include conducting preliminary name availability searches while applying sections’ rules and guidelines; provide standard information maintained in the agency’s computer database; provide general information regarding the agency’s standard approved forms and filing fees; provide general office and/or section procedures and forward customer to appropriate sections for additional assistance.

Additionally, take requests for certificates of fact and/or copies of these documents as well as authenticate documents for use in other countries; prepare and review certificates for mail out; and, respond to incoming e-mails while applying section and/or agency’s specific rules, guidelines and procedures. May assist other sections with processing of legal documents. Unusual questions and problems are referred to the section team leader.


Communicate with the public by telephone concerning the rules and agency’s polices regarding business entity name determinations.

Take requests for certificates of fact and/or copies.

Will assist in delivering certificates to other government offices for required signatures.

Review and mail out orders.

Communicate with the public by telephone and/or e-mail.

Required to have an average “on-line” time of 7 hours and answer approximately 150-175 calls daily.

Assist in maintaining a “hold time” for all incoming calls of three minutes or less.

May assist with the preparation of agency mailings.

May assist with corporations indexing (forwarding).

May assist with Public Information Report (PIR) review (forwarding).

Assist in maintaining a turnaround time of 3 business days for all incoming orders.

May assist in other teams/sections as needed.

Perform other duties as assigned.

Calls and work may be monitored by on-site team leader.


Education, Experience, and Training

High school diploma.

Three (3) years of experience providing customer service by telephone. Experience must include responding to a high volume of incoming calls.

Knowledge, Skills, and Abilities

Working knowledge of business terminology, spelling, and grammar.

Ability to type 35 CWPM.

Demonstrated spelling ability.

Ability to understand, and apply agency policies, procedures, regulations.

Ability to work calmly and efficiently under pressure.

Ability to understand and follow moderately complex verbal and written instructions.

Ability to communicate effectively, both orally and in writing, with the public, team leaders, and co-workers.

Ability to maintain a positive work atmosphere with customers, co-workers, and team leaders.

Ability to build appropriate rapport, listen effectively, build constructive and effective relationships, and use diplomacy and tact.

Ability to adhere to approved work schedule and maintain attendance and punctuality.

Ability to work under set forth quotas.

This job description reflects management's assignment of essential functions and position responsibilities. Nothing in this job description restricts management's rights to assign or reassign duties and responsibilities to this job at any time.
Supervisory Experience Required No
Pay Between $2,428.83 / MO and $2,428.83 / MO
Additional Pay Details Payday is monthly on the 1st business day of the month.

New employees are subject to a 90-day waiting period for medical insurance and membership in the retirement system.

Details about insurance and retirement benefits are available at
Shift Days (First) Duration Regular
Workweek Full Time
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No

Answer the following before previewing and printing your application

State agencies will not accept incomplete applications. Complete the following fields if you are viewing and printing your application to submit to a state agency/university. Then select the Preview/Print State of Texas Application button to view your application. Use your browser print option to print.
Job Title Customer Service Rep III
Job Closing Date Jun 13, 2013
Open Until Filled No

Limit 1000 characters
How did you first find out about this job?