Customer Service Representative Trainer

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General Information

Job Posting ID 6254506 Creation Date Jul 19, 2013
Employer Posting No 673-677 Closing Date Aug 02, 2013
Job Site Address HOUSTON, Texas 77036 Employer Type Private Sector
Openings 30

Job Description

Customer Service Representative Trainer
Houston, Texas

Requisition: 677
Travel: None
Remote Work Option: No

Job Description
The Customer Service Representative (CSR) Trainer will support the standup of a new call center for a large federal healthcare agency. The CSR Trainer will participate in a three week training course on the customer service and enrollment systems for the call center. Following the three week course, he/she will be responsible for training Customer Service Representatives on the new systems.
Key responsibilities include:
Delivering high-quality training presentations to large classes of new and existing CSRs in a classroom setting
Demonstrating systems and tools to be used by CSRs
Conducting assessments to ensure CSRs are understanding the material presented
Providing supervisors with up-to-date knowledge regarding trainee progress
Being well-prepared for class, and presenting information in logical, easily understood sequences
Using appropriate methods in training to transfer knowledge
Ensuring training is aligned with CSR needs and provides input on proposed changes
Supporting CSRs on the floor when necessary
Providing feedback and recommended changes on training modules and materials to management
Reporting training metrics to supervisors in a timely fashion
Other training responsibilities as assigned
Some travel may be required
Minimum Qualifications

High school diploma or GED
Minimum 5 years of customer service experience
Experience teaching, training, or coaching in a classroom setting
Additional Qualifications
Experience training new on new systems
Strong communication skills
Understanding of basic customer regulations


Highlighted Benefits for Full-time Employees

·Medical · Dental · Vision · 401k · Flexible Spending Accounts · Paid Time Off · Work/Life Solutions · Pet Insurance

Cognosante Connects
Minds on health. Changing the future of healthcare.

Cognosante is leading the transformation of healthcare, providing technical healthcare solutions to federal and state clients. Based in McLean, VA with 300 employees throughout the US, we are the thought-leaders on the forefront of the latest technology developments. Our capabilities in healthcare transformation, Medicaid management and health communications allow us to deliver the best solutions that are efficient and effective for our customers and the country.

We are excited about a bright future. We invite you to join us on the journey.

EOE M/F/D/V
Supervisory Experience Required No
Shift Days (First) Duration Temp OR Temp to Hire
Workweek Full Time - 30 hours or more per week
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No

Job Requirements

Occupation Training and Development Specialists
Minimum Experience and Education  5 yrs   0 mos and High School Diploma/GED


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Job Title Customer Service Representative Trainer
673-677
State Agency Name COGNOSANTE LLC
Job Closing Date Aug 2, 2013
Open Until Filled No

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