front desk

  • Employer contact information is available to registered logged-on job seekers who match the job posting requirements (some exceptions do apply). To benefit from all services available to you Logon or Register Now !

General Information

Job Posting ID 3031059 Creation Date Sep 12, 2017
Employer Posting No --- Closing Date Nov 27, 2017
Job Site Address WACO, Texas 76701 Employer Type Private Sector
Openings 1

Job Description

Our business is booming. Which is to be expected. After all, with a team like ours, success comes pretty easily. That's because our associates are -- hmm, how can we put this in a way that doesn't sound overly cocky -- the best on the planet.

Texas Western Hospitality, and managing partner Western International, own and operate over thirty select service, full service and extended stay hotels all carrying Marriott, Holiday Inn and Hilton flags. We currently operate hotels throughout Texas, Arizona, and North Carolina. We have several properties under construction which will open in the near future. 

Texas Western Hospitality flies only the best flags, builds only the best hotels and employs only the best of managers. This simple, yet proven strategy has allowed us to deliver exceptional results to all of our stakeholders; investment partners, owners, associates and customers alike.

The Front Desk Agent ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere by acting pleasant, professional and efficient.
•Books guest reservations and/or coordinates with reservation center

•Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests


•Handles confidential information, including guest records, with a high degree of integrity


•Answers and routes calls as appropriate; takes guest messages with accuracy


•Assists with sales and marketing efforts as directed by the General Manager


•Offers and properly handles requests for wake-up calls


•Records pertinent guest information in the pass on log


•Replenishes continental breakfast as needed and keeps area clean


•Ensures common area/lobby is clean


•Performs laundry functions as directed


•Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.


•Answers phone in a prompt, efficient, and friendly manner.


•Promotes hotel services, facilities and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.


•Answers guests’ questions about the property and amenities and is able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.


•Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.


•Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.


•Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.


•Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.


•Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.


•Balances cash bag at open and closing of each shift.


•Transmits and receives messages using equipment such as computer, telephone, email, fax and switchboard.


•Provides a professional image at all times through appearance and dress.


•Follows company policies and procedures.

Qualifications
Skills
Preferred Communication Skills, Fast Paced, and Computer Keyboard

Behaviors
Preferred-Team Player: Works well as a member of a group



Motivations




Preferred




Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



Growth Opportunities: Inspired to perform well by the chance to take on more responsibility


Education

Preferred

High School or better
Supervisory Experience Required No
Additional Pay Details Depends on Experience
Shift Rotating Duration Regular
Workweek Full Time
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Concierges
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED

- OR -

Occupation Hotel, Motel, and Resort Desk Clerks
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED


Answer the following before previewing and printing your application

State agencies will not accept incomplete applications. Complete the following fields if you are viewing and printing your application to submit to a state agency/university. Then select the Preview/Print State of Texas Application button to view your application. Use your browser print option to print.
Job Title front desk
The employer did not provide an internal job posting number. Please locate this number on their web site and enter it here: Job Posting Number.
State Agency Name COURTYARD BY MARRIOTT
Job Closing Date Nov 27, 2017
Open Until Filled No

Limit 1000 characters
How did you first find out about this job?