Customer Service

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General Information

Job Posting ID 6578274 Creation Date Sep 14, 2017
Employer Posting No 0066 Closing Date Nov 14, 2017
Job Site Address AUSTIN, Texas 78753 Employer Type Federal Government
Openings 6

Job Description

The Federal Emergency Management Agency (FEMA) of the Department of Homeland Security is seeking a limited number of applicants for temporary jobs in Austin, TX.

When disaster strikes, America looks to FEMA. Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. The Federal Emergency Management Agency (FEMA) prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable and a high performance workforce.
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

As an Individual Assistance Customer Service Representative with the Federal Emergency Management Agency (FEMA), your duties will include, but will not be limited to:

• Preparing project papers, staff reports, and skill in organizing data utilizing multiple computer databases
• Contacting disaster survivor
• Coordinate with other staff on critical concerns that may affect program and delivery of services, identify potential special needs, recognize/report significant information/trends, compile data/reports on daily visitation numbers and report potential media opportunities to manager
• Identify and communicate potential hazardous situations to immediate supervisor or safety officer
• Stress importance of registering for Federal assistance

Relevant Experience Required:
2-3 years customer service. Must be sensitive to individual's needs. Must be capable of working in weather conditions of extreme heat and cold.

Knowledge, Skills & Abilities:
Must be able to lift up to 25 pounds and walk long distances. Must have experience in customer service work.

Must have good writing and oral communication skills.

Emergency management personnel undergo considerable stress inherent in assignments that involve assistance following major disaster declarations.

Local Hire employees are eligible for the following benefits:
• Health insurance for individual or family coverage - Employer contribution is 75% of premium
• Ability to earn 4 hours of paid Sick Leave per pay period
• Holiday pay
• Worker’s Compensation

Important Notices- Please be advised:
We request that all applications be sent via e-mail to: with the following subject line: Job ID-0066-Customer Service-Austin-Individual Assistance

Selected candidates will be required to complete a background investigation which includes finger printing.

This is a TEMPORARY position for up to 120 days which could be terminated or extended at any time, depending on the needs of the operation. A Local Hire appointment does not entitle you to federal civilian status.
You may be required to work 10-12 hour a day 7 days a week.

You must provide two forms of ID: such as a VALID Driver License, Social Security Card, Birth Certificate etc. or Passport. (We will not accept if expired.)
Eighteen years of age and US CITIZENSHIP REQUIRED.
Direct deposit of salary is a condition of employment.
Salaries are comparable to local prevailing wages.

FEMA is an Equal Opportunity Employer. FEMA has a 'zero tolerance' discrimination policy and is committed to nondiscrimination in hiring, assignment, management of the Joint Field Office, guidance to the State, presentations to the public, and the provision of disaster assistance. This commitment specifically includes sensitivity to providing reasonable accommodation for people with a disability and a clear statement that any appearance of sexual harassment will not be tolerated in FEMA.
Supervisory Experience Required No
Pay Between $16.00 / HR and $16.00 / HR
Shift Days (First) Duration Temp OR Temp to Hire
Workweek Full Time
Additional Workweek Details This is a TEMPORARY position and it may be terminated at any time for any reason. A Local Hire appointment does not entitle you to federal civilian status.

You may be required to work 10-12 hour a day 7 days a week.
  • Medical/Health Insurance Plan
  • Sick Leave
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? Yes

Job Requirements

Occupation Customer Service Representatives
Minimum Experience and Education  2 yrs   0 mos and 2 years college, technical or vocational school

Additional Requirements

Specific Computer Skills Must have good basic computer skills and including working knowledge of Microsoft Office.
Driver's License Type Class C - Standard Driver's License

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State agencies will not accept incomplete applications. Complete the following fields if you are viewing and printing your application to submit to a state agency/university. Then select the Preview/Print State of Texas Application button to view your application. Use your browser print option to print.
Job Title Customer Service
State Agency Name FEMA
Job Closing Date Nov 14, 2017
Open Until Filled No

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