Service Manager

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General Information

Job Posting ID 8616908 Creation Date Mar 22, 2018
Employer Posting No --- Closing Date May 16, 2018
Job Site Address WACO, Texas 76710 Employer Type Private Sector
Openings 2

Job Description

The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.



The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments.



Job Requirements

Requires morning, afternoon, and evening availability any day of the week; physical ability to move large, bulky and/or heavy merchandise; physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.



Minimum Qualifications

High School Diploma and 3 years of experience in a big box retail environment OR 5 years of experience in a big box retail environment

1 year of experience in customer service

Experience managing project teams (with or without direct report responsibility)

Experience recruiting, training, mentoring, and developing a service team (with or without direct report responsibility)

Experience working cross-functionally

Strong working knowledge of Microsoft Office



Preferred Qualifications

3 years of retail customer service experience

Experience in a leadership role with direct report responsibility

Experience working in the home improvement retail sector

Experience working in a fast paced, dynamic retail environment

Experience using store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)
Supervisory Experience Required No
Additional Pay Details Depends on Experience
Shift Days (First) Duration Regular
Workweek Full Time
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Sales Managers
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED

- OR -

Occupation Managers, All Other
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED

- OR -

Occupation First-Line Supervisors/Managers of Retail Sales Workers
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED


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Job Title Service Manager
The employer did not provide an internal job posting number. Please locate this number on their web site and enter it here: Job Posting Number.
State Agency Name LOWE'S HOME CENTERS INC
Job Closing Date May 16, 2018
Open Until Filled No

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