Customer Support Associate

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General Information

Job Posting ID 8638117 Creation Date May 31, 2018
Employer Posting No 31993443 Closing Date Jul 05, 2018
Job Site Address WACO, Texas 76712 Employer Type Private Sector
Openings 1

Job Description

Description

Responsible for performing basic customer support activities, including billing review and adjustment, service order creation and emergency call handling. Maintains working knowledge of Atmos Energy customer service policies, procedures and systems.

THIS JOB DESCRIPTION DOES NOT ATTEMPT TO LIST ALL OF THE DUTIES THAT ARE OR MAY BE PERFORMED IN THIS POSITION.

1. Responds to current and/or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements. This contact is primarily by phone, but may also include other forms of communication. (20%)

2. Receives and processes transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)

3. Analyzes, evaluates and addresses customer issues utilizing current company policy. (20%)

4. Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely manner. (20%)

5. Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)

6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)

Qualifications

Educational/Experience Level:

A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.

Communication Skills:

Requires excellent verbal and written communication skills.

Numeric Skills:

Requires the ability to perform basic addition, subtraction, multiplication and division.

Computer Skills:

Requires intermediate computer skills for data entry, reference and/or retrieval tasks.

Previous experience with a Customer Information System is a plus.

Work Conditions:

Works in an indoor environment.

Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.

Other Requirements:

As a safety sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.
Supervisory Experience Required No
Shift Days (First) Duration Regular
Workweek Full Time
Veterans Only No
Federal Contractor Yes
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Customer Service Representatives
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED


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Job Title Customer Support Associate
31993443
State Agency Name ATMOS ENERGY CORPORATION
Job Closing Date Jul 5, 2018
Open Until Filled No

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