Career Specialist II

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General Information

Job Posting ID 5295727 Creation Date Feb 12, 2018
Employer Posting No --- Closing Date Jul 13, 2018
Job Site Address WACO, Texas 76710 Employer Type Staffing Company
Openings 2

Job Description

Summary of Position
Provides day to-day supervision and direction to front-line staff in order to ensure that customers are provided with effective services, as well as meet Center performance expectations and requirements. In the absence of the Center Manager, may oversee all Center Operations. To perform this job successfully, the Program Supervisor must be able to perform each duty, outlined below, satisfactorily.

Essential Job Requirements
 Provides day to day oversight and supervision of center staff and program operations under the guidance of the Center Manager.
 Monitors staff performance and work activities to ensure staff are knowledgeable and in compliance with all applicable laws, regulations, policies and procedures.
 Ensure that staff is knowledgeable about all Center and staff unit goals, standards, performance requirements and expectations, etc. as they relate to the functions carried out by the unit.
 Work with Center Manager and front line staff to continuously monitor programs and services and pro-actively troubleshoot and resolve problems and complaints.
 Work with Center Manager to develop and implement continuous quality improvement plans and to monitor their effectiveness.
 Work with the Center Manager to develop and implement corrective action plans.
 Oversees the implementation of corrective action plans and monitors progress.
 Monitor assigned program performance measures and pro-actively identifies and addresses any performance issues.
 With respect to Case Management, assigns cases to staff and ensures that caseloads evenly and appropriately shared so that customers receive the levels and types of support they need to achieve their goals.
 Monitors caseloads and case files of assigned staff to ensure customers are receiving the support and services they need in a timely manner.
 Monitors case files on a regular basis, conducting audits and reviews as necessary to ensure that staff is effectively and accurately documenting customer progress and case notes in both customer hard files and TWIST/WIT.
 Ensures that case management team meetings are scheduled on a regular basis.
 Facilitates team meetings to ensure that issues are addressed and customers are appropriately served.
 Makes assignments to staff, as required, following case management team meetings and follow-up to ensure that tasks are completed.
 Approves ITAís and other unit cost services.
 Reviews requests for Support services and forwards same to Center Manager for approval.
 Reviews child care authorizations for eligibility and necessary documentation.
 Oversees the Employer Services/Job Monitoring process and ensures that job orders are being properly processed, reviewed and filed.
 Ensures that job order assignments are evenly assigned to ensure proper customer service.
 Supervises staff to ensure that they are implementing the proper outreach procedures.
 Monitors WIT database to ensure that job orders are properly closed out and all information is collected.
 Prepares and conducts staff performance reviews, under the guidance of the Center Manager.
 Provides input to the Center Manager for promotion, disciplinary action.
 Monitors staff in development and implementation of any individual corrective action plans.
 Assists the Center manager with basic personnel issues such as, approving vacation days, late or early work arrivals.
 Works with the Center Manager to identify needs for staff development including, needs for information, training, tools and resources.
 Works with the Center Manager and other supervisors to develop and implement Center wide staff development plans.
 Data monitoring to ensure that the staff accurately enter all data correctly into TWIST and WIT systems in a timely fashion to ensure that customers receive services and program performance expectations are met
 Run and analyze reports to ensure that data is accurate and complete.
 Analyzes data for issues related to customer flow customer demand, program performance, and service levels.
 Prepares reports for the Center Manager, Managing Director and Board as required/requested.
 Review associated paperwork and applications of customers and certifies program eligibility.
 Notifies program staff of certification.
 Regular and consistent attendance is required.
 Perform other duties as assigned; based on operational needs.

Required Education and/or Experience
 Bachelorís degree in a related field from an accredited college or university with two years of relevant experience, including one year direct supervision experience.
Supervisory Experience Required No
Pay Between $13.00 / HR and $15.00 / HR
Shift Days (First) Duration Regular
Workweek Full Time
Additional Workweek Details Monday-Friday
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Counselors, All Other
Minimum Experience and Education  1 yrs   0 mos and Bachelors Degree

- OR -

Occupation Social and Human Service Assistants
Minimum Experience and Education  1 yrs   0 mos and Bachelors Degree

- OR -

Occupation First-Line Supervisors/Managers of Office and Administrative Support Workers
Minimum Experience and Education  1 yrs   0 mos and Bachelors Degree

Additional Requirements

Driver's License Type Class C - Standard Driver's License

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Job Title Career Specialist II
The employer did not provide an internal job posting number. Please locate this number on their web site and enter it here: Job Posting Number.
Job Closing Date Jul 13, 2018
Open Until Filled No

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