Tele-Sales Representative

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General Information

Job Posting ID 3580687 Creation Date May 17, 2018
Employer Posting No --- Closing Date Jun 17, 2018
Job Site Address WACO, Texas 76705 Employer Type Private Sector
Openings 50

Job Description

Summary
This position is responsible for responding to complex customer inquiries, which will include billing. Requires general knowledge of products, and/or services client offers. Will be required to review needs and suggest/promote/sell alternative or additional products or services.

Description
Responsibilities:
Maintains and expands relationships with existing customers through both inbound and outbound calls.
Outbound calls should be limited and only be supported as needed to complete follow -up with customers that are not able to be resolved in the initial contact. The expectation and goal should always be first call resolution.
Work at clearing outstanding orders daily to ensure no impact or delays to Frontier's customers.
Follows established procedures and receives instruction on newly implemented policy and procedure changes.
Ensures compliance with supervisor requests and escalation procedures
Skills:
Flexible team player attitude
Promotes/fosters a positive work environment
Maintains positive working relationships
Positive, flexible approach to change
Supports strategic direction of business
Shares knowledge/information with team members
Collaborative approach to problem solving
Technical/Functional Skills:
Strong verbal and written communication skills
Computer skills: Exhibits a high level of knowledge in the relevant operating system
Ability to multi-task
Analytical skills: able to research, analyze and determine an appropriate course of action in a variety of situations, when supported by relevant knowledge base and/or floor support
Organizational skills: Demonstrates initiative, excellent problem-solving skills and the ability to prioritize
Solves complex problems quickly exercising good judgment
Modifies communication style to meet customer needs
Supervisory Experience Required No
Shift Rotating Duration Regular
Workweek Full Time
Benefits
  • Medical/Health Insurance Plan
  • Retirement Plan
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Sales Representatives, Services, All Other
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED

- OR -

Occupation Customer Service Representatives
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED


Additional Requirements

Basic Computer Skills
  • EMail Software (Outlook, Thunderbird, etc)
  • Internet Browser (Internet Explorer, Firefox, etc)
  • Personal Computers
Specific Computer Skills Computer skills: Exhibits a high level of knowledge in the relevant operating system
Language
  • English
Driver's License Type Class C - Standard Driver's License

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Job Title Tele-Sales Representative
The employer did not provide an internal job posting number. Please locate this number on their web site and enter it here: Job Posting Number.
State Agency Name EMPEREON MARKETING LLC
Job Closing Date Jun 17, 2018
Open Until Filled No

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