Patient Registration Representative - Providence H

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General Information

Job Posting ID 5351574 Creation Date Aug 17, 2018
Employer Posting No 33320203 Closing Date Oct 12, 2018
Job Site Address WACO, Texas 76706 Employer Type Private Sector
Openings 1

Job Description

Shift Days: Evening/Night - Rotating; Shift Hours: 7p - 2a

We're looking for a self-motivated Patient Registration Representative to join our team.

The Patient Registration Representative will be responsible for accurate and timely patient registration utilizing medical systems. This person will assign ICD-10 and CPT codes relative to patient registration.
The Patient Registration Representative will utilize facility medical necessity tool to verify appropriate diagnosis and coverage criteria. This work will need to be performed according to established policies and procedures.
The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals.

In addition to the day to day responsibilities, this person will actively participate in quality improvement and innovative change processes as well as departmental meetings and educational offerings.
The successful candidate must have demonstrated experience handling patients with efficiency and accuracy to broad customer base.

Your day to day role may include:
Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.
Interpret physician orders for appropriate testing or admission criteria.
Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.
Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.
Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
Prepare documents for imaging/scanning into electronic patient record.
Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required.
Assemble and disassemble patient charts or departmental documents according to department policy.
Copying and or faxing documents to ancillary areas or physician offices.
Maintain inventory control of forms and paper supplies needed in area.
Assist with all possible account resolutions pertaining to patient balances. Perform all other duties and projects as assigned.

You Have:
High school diploma or GED required
Experience with customer service
Computer savvy with experience navigating between multiple systems simultaneously
Must have MS Office Experience and excellent typing skills
Must have a high degree of customer service skills in order to communicate effectively with patients, visitors, physicians and care teams
Must demonstrate problem-solving abilities and high attention to detail
Must be able to stand, walk, sit and move freely for extended periods of time
Must be able to work in a patient care environment with exposure to infection or contagious disease

It would be great if you also have:
Experience working in a healthcare environment
Completed a Medical Terminology class
Certification in healthcare access preferred
Supervisory Experience Required No
Shift Days (First) Duration Regular
Workweek Full Time
Veterans Only No
Federal Contractor Yes
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Healthcare Support Workers, All Other
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED


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Job Title Patient Registration Representative - Providence H
33320203
State Agency Name R1 RCM
Job Closing Date Oct 12, 2018
Open Until Filled No

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