Customer Service Representative

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General Information

Job Posting ID 6694797 Creation Date Jan 09, 2019
Employer Posting No --- Closing Date Feb 05, 2019
Job Site Address WACO, Texas 76710 Employer Type Private Sector
Openings 1

Job Description

The Customer Service Representative is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties.

Primary duties & responsibilities consist of:

Heavy phone contact with policyholders, providers and interested third parties.
Processing policyholder requests from correspondence, phone calls and emails
Review and maintain new and revised procedures regarding policy information.
Maintain department standards for number of calls, average handle and time management
Required Skills

Customer service background and good phone skills.
Excellent communication, both written and oral, and organization skills
Must be able to maintain confidentiality.
Excellent alpha and number recognition skills
Demonstrated mathematical abilities
Basic PC skills
Able to handle high stress situations calmly and with tact and professionalism.
Strong decision making skills with the ability to analyze situations and make logical conclusions.
Regular and predictable attendance required
Supervisory Experience Required No
Additional Pay Details Depends on Experience
Shift Days (First) Duration Regular
Workweek Full Time
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Customer Service Representatives
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED

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Job Title Customer Service Representative
The employer did not provide an internal job posting number. Please locate this number on their web site and enter it here: Job Posting Number.
Job Closing Date Feb 5, 2019
Open Until Filled No

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