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Site IT Services Analyst - 194546-en_US
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Job Posting ID
Feb 25, 2019
Employer Posting No
Mar 27, 2019
Job Site Address
WACO, Texas 76712
A mutually rewarding experience.
Work. Realize your ambitions. And realize theres more to being in business than just making a profit. Thats the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.
Because its never just about a single person, a single project or a single brand. Its about how you can grab everything thats within your reach here and use it to pursue mutual, long-term gain. Its about having ideas. And ideals. Being prepared to risk failure because the promise of success means well all be a little better off. Its that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.
About Mars, Incorporated
Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the worlds best-loved brands: M&Ms, SNICKERS, TWIX, MILKY WAY, DOVE, PEDIGREE, ROYAL CANIN, WHISKAS, EXTRA, ORBIT, 5, SKITTLES, UNCLE BENS, MARS DRINKS and COCOAVIA. Mars also provides veterinary health services that include BANFIELD Pet Hospitals, Blue Pearl, VCA and Pet Partners. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles Quality, Responsibility, Mutuality, Efficiency and Freedom inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day.
Responsible for management of all local infrastructure services & projects at a number of sites within region covering all segments.
Responsible for our managed service delivery across responsible sites managing day-to day activities of contractor resources.
Build maintain & implement on-going site infrastructure improvement plan (incl. servers & computer room, end user support etc.)
Day to day execution of site business operations activities should be a minority component of the role, although still accountable for the service delivery to the site(s)
Identify opportunities for improved reliability, supportability or efficiency & incorporate into plan
Manage resources to implement hands-on aspects of the plan
Work with project teams / application owners to recommend appropriate solutions such as local hosting options
Regularly review site service levels, project activities, site infra roadmap etc. with BP teams & understand their priorities & the impact of these on the site infrastructure
Plan & request CAB budget for the site(s)
Manage more complex technical requests not typically handled by the business operations roles
Manage larger, more complex technical projects for the site(s)
Context & Scope
Covers above activities for 1 or more sites
May lead a specific technical area across multiple sites
Works independently without regular supervision.
Takes technical decisions for own site(s).
Workload driven typically by own action plan for site(s), plus more complex requests/projects not tackled by local analysts.
Education & Professional Qualification
Undergraduate degree (MIS or Computer Science a plus) or equivalent business experience.
ITIL certification is preferred, but not essential.
3-5 years of experience in IT service management, IT project management or similar.
Experience with cloud computing, local hosting, basic understanding of computer room design and architecture is a plus.
2 years of experience coordinating managed services and/or contractors
Experience in dealing with customers directly, 1st line managers and non-managers
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
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Computer Systems Analysts
Minimum Experience and Education
2 yrs 0 mos
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Site IT Services Analyst - 194546-en_US
Job Posting Number
The employer did not provide an internal job posting number. Please locate this number on their web site and enter it here: Job Posting Number.
State Agency Name
MARS CHOCOLATE NORTH AMERICA
Job Closing Date
Mar 27, 2019
Open Until Filled
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