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Field Service Representative I
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Job Posting ID
Mar 13, 2019
Employer Posting No
May 08, 2019
Job Site Address
WACO, Texas 76701
Title: Field Service Representative I
Req ID: 15238
Category: Service/Technical Services
Postal Code: 76701
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
We are currently looking for a Field Service Technician (FST) to join our team, based in the Waco area. The FST is a field-based, Customer-facing role that primarily travels to Customer sites to maintain, troubleshoot, service, and provide calibration and installation support for STERIS products and related product lines. Service can be mechanical, electro-mechanical, or electrical in nature. FSTís will also be responsible for building positive relationships with Customers and peers, as well as completing necessary administrative tasks. The ideal candidate is an independent go-getter that is mechanically inclined and that makes customer satisfaction and safety their top two priorities. Every day, something special happens at STERIS. What will YOU help us do next?
Drive Customer satisfaction through pro-active communication and commitment to resolving Customerís issues/problems expediently.
Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
Ensure a positive Customer experience by providing timely PM (Preventative Maintenance) performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.
Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customerís expectations of service are exceeded. Actively seek continuing education opportunities.
Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Managerís discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
Other duties as assigned.
Skills & Requirements
High School Diploma or GED with 2+ yearsí relevant experience required. Associate's or Bachelor's degree in electronics, mechanical or similar discipline, plus 1+ years of related experience strongly preferred.
Excellent interpersonal and Customer communication skills.
Strong technical and troubleshooting skills.
Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
Demonstrated computer and Windows software proficiency. Proficiency with web technologies and navigating internet/intranet sites.
Strong organizational and problem-solving skills.
Ability to work independently without supervision.
Flexibility to handle multiple and changing priorities.
Ability to work flexible hours, sometimes outside ďnormal business hoursĒ and travel as required.
The Scientific Division requires general knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).
Valid driverís license.
Physical Working Requirements
This position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and... For full info follow application link.
STERIS Corporation is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
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Minimum Experience and Education
2 yrs 0 mos
High School Diploma/GED
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Field Service Representative I
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Job Closing Date
May 8, 2019
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