**Customer Service Representative

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General Information

Job Posting ID 3102327 Creation Date Mar 27, 2019
Employer Posting No --- Closing Date Apr 22, 2019
Job Site Address BURLESON, Texas 76028 Employer Type Private Sector
Openings 1

Job Description

DAYS/HOURS - Full-time
PAY - Depends upon experience

JOB DESCRIPTION:
Provides customer service to all Caliber customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center
Essential Job Duties:
•Greet all customers in a timely, friendly and professional manner
•Answer all phone calls consistently within 3 rings. All phone messages immediately communicated to the correct recipient
•Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)
•Coordinate Rental Car /Tow companies to provide one-stop service to all customers
•Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
•Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
•Maintain DRP logbooks and Enterprise ARMS by 9am daily
•Secure proper payments. DRP DTPS completed as required
•Filing: Daily filing of customer records, RO jackets are filed in alphabetical order, parts invoices, etc.
•Assist OM with reconciling invoices to payables report daily & monthly (as applicable)
•Comply with Caliber daily receipts guidelines and procedures
•Comply with all Caliber safety rules, guidelines and standards
•Other duties as assigned

QUALIFICATION REQUIREMENTS:
•High school diploma or GED
•Must be at least 18 years of age
•Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
•Satisfactory completion of a criminal background check
•Ability to effectively communicate with others, oral and written
•Ability to read and understand basics of repair instructions, written estimates and work orders
•Organizations, multi-tasking; adapts easily to fast-paced environment
•Must be personable and friendly towards everyone.
•Maintains a well groomed, professional appearance
•Moderate noise levels in this working environment

Felons case by case.
If hired, notify Workforce Solutions for North Central Texas - Cleburne Center.
Supervisory Experience Required No
Additional Pay Details Depends upon experience.
Shift Days (First) Duration Regular
Workweek Full Time
Additional Workweek Details Hours will be between 7 AM and 6 PM, Monday - Friday.
Benefits
  • Medical/Health Insurance Plan
  • Sick Leave
  • Vacation Leave
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Customer Service Representatives
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED


Additional Requirements

Basic Computer Skills
  • Personal Computers
Language
  • English; Fluency - Excellent (Read, Write, Speak)
Driver's License Type Class C - Standard Driver's License

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Job Title **Customer Service Representative
The employer did not provide an internal job posting number. Please locate this number on their web site and enter it here: Job Posting Number.
State Agency Name CALIBER COLLISION
Job Closing Date Apr 22, 2019
Open Until Filled No

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