**Customer Service Representative

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General Information

Job Posting ID 3102327 Creation Date Mar 27, 2019
Employer Posting No --- Closing Date Apr 22, 2019
Job Site Address BURLESON, Texas 76028 Employer Type Private Sector
Openings 1

Job Description

DAYS/HOURS - Full-time
PAY - Depends upon experience

Provides customer service to all Caliber customers on the phone, in person and throughout the entire repair process; provide administrative support to the daily operations of the center
Essential Job Duties:
•Greet all customers in a timely, friendly and professional manner
•Answer all phone calls consistently within 3 rings. All phone messages immediately communicated to the correct recipient
•Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)
•Coordinate Rental Car /Tow companies to provide one-stop service to all customers
•Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
•Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
•Maintain DRP logbooks and Enterprise ARMS by 9am daily
•Secure proper payments. DRP DTPS completed as required
•Filing: Daily filing of customer records, RO jackets are filed in alphabetical order, parts invoices, etc.
•Assist OM with reconciling invoices to payables report daily & monthly (as applicable)
•Comply with Caliber daily receipts guidelines and procedures
•Comply with all Caliber safety rules, guidelines and standards
•Other duties as assigned

•High school diploma or GED
•Must be at least 18 years of age
•Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)
•Satisfactory completion of a criminal background check
•Ability to effectively communicate with others, oral and written
•Ability to read and understand basics of repair instructions, written estimates and work orders
•Organizations, multi-tasking; adapts easily to fast-paced environment
•Must be personable and friendly towards everyone.
•Maintains a well groomed, professional appearance
•Moderate noise levels in this working environment

Felons case by case.
If hired, notify Workforce Solutions for North Central Texas - Cleburne Center.
Supervisory Experience Required No
Additional Pay Details Depends upon experience.
Shift Days (First) Duration Regular
Workweek Full Time
Additional Workweek Details Hours will be between 7 AM and 6 PM, Monday - Friday.
  • Medical/Health Insurance Plan
  • Sick Leave
  • Vacation Leave
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Customer Service Representatives
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED

Additional Requirements

Basic Computer Skills
  • Personal Computers
  • English; Fluency - Excellent (Read, Write, Speak)
Driver's License Type Class C - Standard Driver's License

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Job Title **Customer Service Representative
The employer did not provide an internal job posting number. Please locate this number on their web site and enter it here: Job Posting Number.
Job Closing Date Apr 22, 2019
Open Until Filled No

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