Customer Service Representative Bilingual

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General Information

Job Posting ID 5430036 Creation Date May 02, 2019
Employer Posting No --- Closing Date Jun 01, 2019
Job Site Address WACO, Texas 76710 Employer Type Private Sector
Openings 50

Job Description

Overview




Provides quality service and information regarding various available products to inbound callers (both in English and Spanish).








Responsibilities






•Answer incoming telephone calls (Both English and Spanish)


•Provide call completion and/or alternate solutions for the caller

•Deal with all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
•Provide excellent quality customer service and do everything possible to resolve matter to caller satisfaction, within client guidelines
•Adhere to Company attendance, punctuality, and meal and rest break requirements
•Maintain concentration and focus in order to meet performance goals
•React positively to an ongoing, changing environment
•Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
•Maintain good working relationship with assigned supervisors and coworkers
•Work safely without presenting a threat to self or others
•Perform additional duties as required by management








Qualifications




Education:

High School Diploma or GED is required



Experience:

No experience necessary



Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.



Skills & Abilities:
•Must be fluent in Spanish and English
•Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively, both orally and in writing
•Excellent customer service experience
•Ability to define problems collects data, establish facts, and draw valid conclusions in a fast-paced environment, based on limited information
•Must be able to maintain a high level of confidentiality in dealing with customer information
•Must be able to provide quality customer service and able to work with difficult or abusive customers, on occasion, while still maintaining a strict level of professionalism
•Ability to establish and maintain effective working relationships with supervising personnel and co-workers
•Ability to remain alert and ready to accept calls, even during periods of low call-volume
•Ability to project and convey a positive, concerned, and professional image to customers
•Ability to be adaptable and quickly adjust to change
•Must be able to conduct data search efficiently and effectively while working within specific time constraints
•Ability to maintain a well-organized work area
•Must be able to maintain specific level of punctuality and be flexible to work at any time within center hours

•Concentrate and focus for extended periods of time


•Cope with high-stress and changing environment


•Adhere to policies and procedures


•Adhere to work schedule and punctuality requirements







GC Services is an equal opportunity employer: M/F/Disabled/Vet
Supervisory Experience Required No
Pay Between $12.50 / HR and $12.50 / HR
Shift Rotating Duration Regular
Workweek Full Time
Additional Workweek Details Open 24/7
Veterans Only No
Federal Contractor Yes
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Customer Service Representatives
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED


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Job Title Customer Service Representative Bilingual
The employer did not provide an internal job posting number. Please locate this number on their web site and enter it here: Job Posting Number.
State Agency Name G C FINANCIAL - CUSTOMER SERVICE WACO
Job Closing Date Jun 1, 2019
Open Until Filled No

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