Guest Service Agent/Front Desk

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General Information

Job Posting ID 3114034 Creation Date May 21, 2019
Employer Posting No --- Closing Date Jun 20, 2019
Job Site Address WACO, Texas 76712 Employer Type Private Sector
Openings 2

Job Description

JOB SUMMARY

The Guest Service Agent is responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.


JOB DUTIES & RESPONSIBILITIES

• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts as directed by the General Manager.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass on log.
• May assist in replenishing continental breakfast as needed and keeping breakfast area clean.
• Ensures common area/lobby is clean.
• Performs laundry functions as directed.
• Other duties as assigned.

Requirements EDUCATION, EXPERIENCE, LICENSURE & CERTIFICATION

• A minimum of one to three months related experience; or equivalent combination of training and experience.


KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
• Skill in the use of personal computers and related software applications.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.
Supervisory Experience Required No
Additional Pay Details Depends on Experience
Shift Days (First) Duration Regular
Workweek Part Time
Veterans Only No
Federal Contractor No
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Hotel, Motel, and Resort Desk Clerks
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED


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Job Title Guest Service Agent/Front Desk
The employer did not provide an internal job posting number. Please locate this number on their web site and enter it here: Job Posting Number.
State Agency Name FAIRFIELD INN
Job Closing Date Jun 20, 2019
Open Until Filled No

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