Customer Support Associate

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General Information

Job Posting ID 3123216 Creation Date Jul 01, 2019
Employer Posting No 37977702 Closing Date Jul 31, 2019
Job Site Address WACO, Texas 76712 Employer Type Private Sector
Openings 1

Job Description

Responsible for performing basic customer support activities including billing review and adjustment, service order creation and emergency call handling. Maintains working knowledge of Atmos Energy customer service policies, procedures and systems.


1. Responds to current and/or prospective customers regarding service connections, disconnections, marketing programs, billing questions and payment arrangements. This contact is primarily by phone, but may also include other forms of communication. (20%)
2. Receives and processes transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)
3. Analyzes, evaluates and addresses customer issues utilizing current company policy. (20%)
4. Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely manner. (20%)
5. Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)

Educational/Experience Level:
A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.

Communication Skills:
Requires excellent verbal and written communication skills.

Numeric Skills:
Requires the ability to perform basic addition, subtraction, multiplication and division.

Computer Skills:
Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
Previous experience with a Customer Information System is a plus.

Work Conditions:
Works in an indoor environment.
Occasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.

Other Requirements:
As a safety sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.
Supervisory Experience Required No
Pay Starts at $14.06 / HR
Additional Pay Details * Comprehensive benefit package that begins immediately upon hire.
* SPANISH INCENTIVE Spanish incentive may apply with the passing of a Spanish assessment.
Shift Days (First) Duration Regular
Workweek Full Time
Additional Workweek Details * The training schedule begins Monday, July 15, 2019 for approximately 12 weeks, Monday through Friday, 8:00 a.m. - 5:00 p.m.

* Shift is Monday through Friday, 9:15 a.m. - 6:15 p.m. The shift time is subject to change depending on needs of the business.
Veterans Only No
Federal Contractor Yes
Eagle Ford Shale Job No
Is this job related to Hurricane Harvey Clean-up/Restoration? No

Job Requirements

Occupation Billing, Cost, and Rate Clerks
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED

- OR -

Occupation Customer Service Representatives
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED

- OR -

Occupation Order Clerks
Minimum Experience and Education  0 yrs   0 mos and High School Diploma/GED

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Job Title Customer Support Associate
Job Closing Date Jul 31, 2019
Open Until Filled No

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